Why Customer is churning ?
- Padmanaban D
- Jul 18, 2021
- 1 min read
Its very important for Service provider's to know " Why their customer's are churning", as it has a direct impact in ARPU, Revenue, Brand value, Market Penetration rate. It can be categorize into 3 stages in terms of the severity as shown below with respect to the Churn Behavioral patterns.
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